April 20, 2015 8:00 am - 11:00 am
Peggy Lake 245-8319
Dealing with Difficult People. We all end up needing to deal with difficult people at some time in our work life. In this 3 hour workshop you will learn to define difficult people, communicate in a positive way, actively listen, and show empathy. You will get useful tips and tools that you can put into practice right away.
Also on Feb 9 and March 18, at 1-4 pm and April 20 and May 13 at 8-11 am.