May 13, 2015 1:00 pm - 4:00 pm
Peggy Lake 245-8318
We all end up needing to deal with difficult people at some time in our work life. In this 3 hour workshop you will learn to define difficult people, communicate in a positive way, actively listen, and show empathy. You will get useful tips and tools that you can put into practice right away. Also on April 20 and May 13, both 8-11 am.