The County Department of Water continues to monitor the effects of the COVID-19 situation and are mindful of its customer’s ability to make on-time payments during this time. Therefore, DOW intends to continue to waive its late payment fee; upon request, for customers in need, according to a news release by the County of Kaua‘i.

The late payment fee waiver applies to billing statements dated from March 1 until further notice.

Customers with concerns about the status of their water service account may call DOW’s Billing Services at 245-5442 during normal business hours: 7:45 a.m. to 4:30 p.m.; Monday to Friday, except on holidays.

DOW’s existing customer support options also include payment plan options and 24-hour access to online account management tools via the Customer Account Portal.

DOW’s main office remains closed to in-person services. However, additional convenient payment methods include check or money order payments by mail or at the payment drop box at their office in Lihu‘e. Online payments with debit or credit cards are also accepted via the Customer Account Portal at

For more information, contact the Department of Water at 245-5442 or 245-5400.


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